Privacy Commitment

Last updated: 21 August 2026

At Scarre Media, we respect your privacy and are committed to protecting any personal information you choose to share with us.

Scarre Media is operated by Harley Toleman as a sole trader. This Privacy Commitment explains, in straightforward terms, how we approach the collection, use and protection of personal information.

1. Information We May Collect

Depending on how you interact with Scarre Media, we may collect information such as:

• Your name
• Business name
• Email address
• Telephone number
• Business address
• Social media account details
• Website information
• Information provided through enquiry forms
• Information relating to services you request
• Communications between you and Scarre Media
• Billing and payment information where required

We only seek information that is reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

Personal information may be used to:

• Respond to enquiries
• Provide requested services
• Communicate with clients
• Create and manage social media content
• Manage client accounts and projects
• Process payments and invoices
• Provide customer support
• Improve our services and website
• Maintain appropriate business records
• Meet legal and regulatory obligations

We will not use your personal information for unrelated purposes without an appropriate legal basis to do so.

3. Your Information Is Not For Sale

We do not sell, rent or trade your personal information to third parties.

Your information is treated as confidential and will only be shared where there is a legitimate reason to do so, such as providing our services, using necessary service providers, complying with the law or protecting our legitimate business interests.

4. Third-Party Services

In providing our services, we may use trusted third-party platforms and service providers.

These may include services relating to:

• Website hosting
• Email
• Social media management
• Graphic design
• Cloud storage
• Payment processing
• Analytics
• Website functionality

Where third-party services process personal information on our behalf, we aim to use providers that provide appropriate security and privacy protections.

5. Client Social Media Accounts

Where you ask Scarre Media to manage or create content for your social media accounts, we may require access to certain account information or management tools.

We will only use such access for legitimate purposes connected with the services we provide.

We will not intentionally access private information unrelated to the services being provided.

Clients remain responsible for maintaining appropriate ownership and administrative control of their social media accounts.

6. Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Certain information may need to be retained for longer periods where required for accounting, tax, legal, contractual or regulatory purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Your Privacy Rights

Depending on the circumstances and applicable UK data protection legislation, you may have rights including:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of certain information
• The right to restrict certain processing
• The right to object to certain processing
• The right to request transfer of certain information
• The right to withdraw consent where processing is based on consent

These rights are subject to applicable legal limitations and exemptions.

9. Marketing Communications

We will only send marketing communications where we have an appropriate lawful basis to do so.

You may request that we stop sending marketing communications at any time.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and improve the user experience.

Where required, consent will be obtained before non-essential cookies are placed on your device.

11. Children's Privacy

Our services and website are primarily intended for businesses and general audiences.

We do not knowingly seek to collect personal information from children without appropriate consent.

12. Changes to This Privacy Commitment

We may update this Privacy Commitment from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will always be published on this website.

13. Contact Us

If you have any questions about how your information is handled or wish to exercise a privacy right, please contact:

Harley Toleman trading as Scarre Media
Email: hello@scarremedia.co.uk
Telephone: 07939 384014

We aim to respond to legitimate privacy enquiries as promptly as reasonably possible.